Order Processing Time
All orders are processed within 1–3 business days of receipt. Orders placed on weekends or public holidays will begin processing on the next business day. You will receive a confirmation email with your order details immediately after placing your order, and a shipping notification with tracking information once your order has been dispatched.
During periods of high demand or promotions, processing times may be slightly extended. We appreciate your patience and will always communicate any significant delays.
Shipping Methods & Carriers
We partner with trusted national carriers to ensure reliable, trackable delivery of your order. Shipping options may include:
- Standard Shipping: 5–8 business days (charges may apply on 1-bottle orders)
- Priority Shipping: 3–5 business days (charges apply)
- Express Shipping: 1–2 business days (charges apply)
Free Standard Shipping is included with all 3-bottle and 6-bottle package orders within the continental United States.
Delivery Estimates
Estimated delivery times are from the date of dispatch, not the date of order. While we strive to meet these estimates, actual delivery times may vary due to carrier delays, weather conditions, customs processing (for international orders), or other factors outside our control.
- Continental US: 5–8 business days (Standard)
- Alaska & Hawaii: 7–14 business days
- International: 10–21 business days (where available; import duties and taxes are the responsibility of the recipient)
Tracking Your Order
Once your order has been shipped, you will receive an email containing your tracking number and a link to track your package in real time. If you have not received a tracking email within 3 business days of placing your order, please check your spam folder first, then contact our support team.
Lost, Stolen, or Damaged Packages
If your package is marked as delivered but you have not received it, we recommend first checking with neighbors and any safe spots around your delivery address, and contacting the carrier directly with your tracking number. If the issue remains unresolved, please contact us within 7 days of the marked delivery date and we will work with you to find a satisfactory resolution.
For packages that arrive damaged, please photograph the damaged packaging and product before opening where possible, and contact us within 48 hours of receipt. We will arrange a replacement or refund at our discretion.
Contact Us
For any shipping-related questions or concerns, please contact our support team or email us at support@go-alkalean.com. We are happy to help.