Return Eligibility
We want you to be completely satisfied with your AlkaLean purchase. Returns may be accepted under the following conditions:
- Return requests are submitted within 30 days of the delivery date
- The product is in its original, unopened packaging (unless the product was defective or damaged upon receipt)
- Proof of purchase (order number or receipt) is provided
Please note: Due to the nature of dietary supplement products and health and safety regulations, we are generally unable to accept returns of opened products unless the product was defective, damaged, or materially different from what was described at the time of purchase.
How to Initiate a Return
To initiate a return or request a refund, please follow these steps:
- Contact our support team at support@go-alkalean.com or through our Contact Us page
- Include your full name, order number, and reason for return
- Our team will review your request and respond within 1–2 business days
- If your return is approved, we will provide return instructions including the return shipping address
Please do not ship items back without first receiving return instructions from our support team, as returns sent without authorization may not be processed.
Refund Process
Once your returned item is received and inspected, we will notify you by email of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your bank or payment provider's processing times.
Original shipping costs are non-refundable. Return shipping costs are the responsibility of the customer unless the return is due to our error or a defective product.
Damaged or Defective Items
If you receive a product that is damaged, defective, or significantly different from what was described, please contact us within 48 hours of receipt. Please include photographs of the damaged item and packaging where possible. We will arrange a replacement or full refund at no additional cost to you.
Non-Returnable Items
The following are generally not eligible for return:
- Opened dietary supplement products (unless defective)
- Items purchased more than 30 days ago
- Sale items (unless defective)
- Gift cards
Contact Us
If you have any questions about our return policy, please contact us or email support@go-alkalean.com.